Description 

Service Delivery Site Management is an instructor-led, advanced level course designed to give participants the knowledge and skills needed to run a service delivery site during a disaster. It includes lecture, table group exercises and a half-day simulation of a disaster to test the participants’ knowledge of opening, maintaining and closing a service delivery site. 

Purpose  

The purpose of this course is to prepare Red Cross employees and volunteers to establish, operate, monitor and close a service delivery site, and to meet the needs of disaster clients in a timely and cost-effective manner. 

Learning Objectives 

Upon completion of this course, participants will be able to–           

• Manage the delivery of service to disaster clients, make interventions as appropriate and meet the needs of the clients as well as the needs of the disaster workers, using the five Key Management and Supervisory Responsibilities.
• Identify and acquire, with guidance from Material Support Services and Staff Services, the facilities, materials and human resources necessary to make the service delivery site operational.
• Establish and maintain a daily administrative routine, including the production and analysis of required reports.
• Close the facility and scale down services so all resources (financial, human and material) are accounted for and there is no disruption of continuing service—all within the context of the disaster relief operation scaling down plan.
• Identify the different types of service delivery sites and the challenges each one poses, and explain the manager’s role in meeting each challenge.  

Audience  

Employees and volunteers of the Red Cross who demonstrate the potential to be a service delivery site manager on a disaster relief operation. Participants must have served as a supervisor in any DSHR activity in a service delivery site on at least one multi-chapter disaster relief operation. 

Prerequisites  

• Disaster Frontline Supervisor (DSSSS601A)
• Disaster Frontline Supervisor Simulation (DSSSS602A)
• Fundamentals of Chapter Disaster Operations Management (ARC 3081-30)    Familiarity with:
• Red Cross policies and procedures• Disaster Response Handbook
• Disaster Operations Management HandbookService Delivery Site Management – ARC 3081-40 

Length 

This is a two-day course. Attendance of the entire course is required to earn a course certificate