Disaster Frontline Supervisor (DFS) is an instructor-led, basic level course. Participants receive the Disaster Frontline Supervisor Handbook, which provides disaster relief operations supervisors with tools that support their success. The handbook is for use on operations and in the classroom.

The Disaster Frontline Supervisor course combined with the Disaster Frontline Supervisor Simulation (DSSSS602A) replace Supervision on Disaster Assignment (DSSSS600A) and Supervision in Disaster (ARC 3086). To meet the training requirements for a supervisor position in the Disaster Services Human Resources System completion of both the course and simulation is required.

 Purpose  

The purpose of this course is to prepare supervisors to lead a team of disaster workers to deliver high quality client service and to create a climate that promotes worker satisfaction.

Learning Objectives

• Identify the factors that make supervising in a disaster environment unique.
• Identify the roles and responsibilities of a supervisor on a disaster relief operation.
• Describe the supervisor’s role in building a team and creating worker satisfaction.
• Identify what it takes to organize and lead a work unit.
• Recognize situations and behaviors that require feedback, coaching or corrective measures.
• Describe the process for providing an effective performance evaluation.

Audience 

Volunteers and employees of the Red Cross who aspire to supervise a work unit on a disaster relief operation, and those who want to refresh their supervisory skills.

Prerequisites 

Applicants should have the training and experience equivalent to a Service Associate in an activity in which she or he expects to become a supervisor.

Length 

This course is 3.5 hours in length.