Description

This instructor-led course is designed for the learners to acquire knowledge of Red Cross policies and procedures for setting up, running and closing a shelter during a disaster. The course includes lecture and group exercises.

Purpose

The purpose of this basic level Disaster Services course is to prepare employees and volunteers of the Red Cross and other agencies to manage shelter operations effectively and sensitively as a team while meeting the needs of people displaced as a result of a disaster.

Learning Objectives

After completing this course, participants will be able to–

• Describe the procedures for opening, operating and closing shelters.
• Explain ways to demonstrate quality service.
• Organize available human resources as a shelter operations team.
• Identify resources available to assist shelter workers.
• Organize the physical facility and material resources to meet the needs of the people in the shelter. 

Audience

Participants will be volunteers and employees of the Red Cross and other agencies and community leaders who will be working on shelter operations teams.

Prerequisites

• Mass Care Overview (DSMCC200A, Rev. 04/07)

Length

This course is three hours in length. Full attendance of the entire course is required to receive a certificate of completion.