Description

Disaster Frontline Supervisor Simulation (DFSS) is an instructor led, basic level course. The simulation builds on the information presented in the Disaster Frontline Supervisor (DFS) course. The simulation provides participants an opportunity to practice key supervisory skills and use the Disaster Frontline Supervisor Handbook as a resource.

To meet the training requirements for a supervisor position in the Disaster Services Human Resources System, completion of both the course and simulation is required.

Purpose  

The purpose of the simulation is to provide participants an opportunity to practice their supervisory knowledge and skills in leading teams that deliver high quality service and to create a climate that promotes worker satisfaction.

Learning Objectives

As a result of this simulation, participants will be able to— 

•   Provide workers with appropriate assignments and build an effective team.

•   Practice coaching and giving feedback to workers in a variety of situations.

•   Describe ways to maintain team morale and worker satisfaction.

•   Practice communicating change in a positive manner

•   Describe the considerations in providing an effective performance evaluation. 

Audience  

Volunteers and employees of the Red Cross who aspire to supervise a work unit on a disaster relief operation, and those who want to refresh their supervisory skills.

Prerequisites  

Applicants should have the training and experience equivalent to a Service Associate in an activity in which she or he expects to become a supervisor.

Length 

This course is 3.5 hours in length.