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Description Client Casework is an instructor-led, video-supported course designed to train Red Cross caseworkers how to conduct effective client interviews and provide appropriate assistance to help meet a client’s immediate disaster-caused or disaster-aggravated needs.
This learning experience consists of a series of instructor, video presentations and class discussions, which focus on the skills, knowledge and attitudes required of a Red Cross caseworker. This learning experience culminates in an interactive, hands-on simulated activity during which participants are provided the opportunity to conduct interviews, assess client needs and determine the appropriate assistance, using the tools and resources available to caseworkers.
Purpose
The purpose of this basic disaster services course is to prepare Red Cross employees and volunteers to perform the tasks of an Individual Client Services casework service associate.
Learning Objectives
After completing this course, participants will be able to— - Demonstrate the skills needed to perform an effective client interview.
- Identify and demonstrate the correct use of the basic forms and tools needed to provide assistance to clients on chapter, multi-chapter and national disaster relief operations.
- Make appropriate decisions regarding the use of Red Cross resources and agency referrals when providing assistance to clients.
Participants
Participants will be Red Cross employees and volunteers who are interested in acquiring the knowledge and skills needed to conduct interviews and provide emergency disaster assistance to clients.
Others who may benefit from taking this training include those in Operations Management and anyone requiring an understanding of the operational procedures and tasks associated with conducting client casework.
Prerequisites
- Fulfilling Our Mission: Translating Your Compassion Into Community Action (DSGEN200A, 07/06)
Length
This one-day course is a 9-hour training day. Attendance and full participation during the entire course is required.
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